NURS FPX 6416 Assessment 3 Evaluation of an Information System Change Part 1: Evaluation Report, Framework Components

Framework system consists of three components: The first part will provide the information quality, the Second will provide outcomes and effects of system change, and the third, what is the structural quality of that system change. These components depend upon the Change Management theory designed by Kurt that focuses on unfreezing, changing, and refreezing. With the help of this framework, we can evaluate the changes in the organization that we have planned like adding remote patient monitoring and a patient portal system for patients so that patient burden will be reduced, patients will get enhanced care and immediate monitoring and treatment(Menear et al., 2019). 

How to Access the Impact of Change Project 

The change in a healthcare organization can be accessed with three stages of Change management healthcare staff can use unfreeze, change, and refreezing stages with which we can access the impact of the change project. First is to provide stakeholders with relevant information regarding the technological change (remote patient monitoring and adding a patient portal in the information system) and also about the quality of change which is called as unfreeze method or information quality component of the framework. Secondly, implement or put that new technology or system in place which is considered to be the second stage of Change management (change), and also detect the outcomes of system change with the evaluation framework component. Thirdly it includes the utilization of a new system (refreeze) which will help to monitor or detect the structural quality of the new system in the organization (Edwards et al., 2020). 

• Defining the Quality of the Information Framework 

In the first phase when you were defining your information systems change like remote patient monitoring or patient portal it is important to detect the correctness and completeness of data can be checked with the CRAAP test that will focus on Currency, Relevancy, Authority, Accuracy, and Purpose. Quality of information will also depend upon user satisfaction level that can be evaluated through surveys. With the new system, we will also detect the privacy concern of the patients as it is important that the new change will meet the guidelines of the Protected Health Information System (PHI) (Griggs et al., 2018). While defining, we must keep in mind the patient satisfaction level towards that new change whether patients want that change or not and that can be detected by the patient’s health condition (Abrams et al., 2022).

• Defining Outcomes of Quality Care Framework

Outcomes of the system will be detected with the efficiency and appropriateness of care. As the implementation plan is designed and will be implemented in six months, we can monitor changes in the trial period of new changes within three months. In the trial period, efficiency will be detected through productivity as how productive this system is for patients whether the system is satisfying patient concerns, that system is economical for patients, and also reduces the death rate in the organization due to chronic or other diseases. With the help of remote patient monitoring and a patient portal, overall productivity will be enhanced as patients get full attention, care, monitoring, or treatment while staying at home (Mohammed et al., 2019). 

• Defining the Structural Quality Framework

The third component includes a structural change in the system and in this phase, we have to define whether the organization has support for the system and how much effectiveness of software and hardware the use of the system is within the trial period. Along with this, we will also detect the overall functionality of the system this can be done by surveys, system initial monitoring, and feedback from stakeholders (Agarwal et al., 2019).